How to order?
First: you choose the model and quantities you order,send it to us.
Second: we will tell you the shipping cost and total amount you should pay,then we send the payment details to you.
Third: You will complete the payment and send us the details about your payment.You also need to send us your delivery address for sending the products.
Last :We send the products to you and send you the tracking number.
We take great care of packaging every item to ensure safe shipment to you. Once your order has been processed and we have received cleared/confirmed payment.Your item will be dispatched in the fast way.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer`s responsibility.
Please check with your country`s customs office to determine what these additional costs will be prior to ordering.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
Delivery time depends on destination and other factors, it may takes up to 20 days. If you don`t receive the item after 25 days, please contact us, we will investigate and solve the delivery problem.
We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month or maintained for the first year.
In the unlikely event that there is any problem with your purchase, we always hold a postitive attitude to help solve the problem out.We also have excellent warranty on replacement and repairment.
Please note that all products must be returned for replacement unused, in its original packaging. We suggest you use a traceable method of shipping as we cannot be held responsible for any lost items.
Before returning items, please make sure you get our (the seller`s) return address, and write "gift" on the delivery detail sheet. As soon as we receive the items, we will repair or exchange them ASAP..
Our aim is to deliver great products at unbeatable prices. We would very much appreciate your time to leave us feedback,some suggestion about our products and our service will be welcome,we will improve next time and do our best to service you and
other costomers.It will be great help to our business.
1.Q:How to pay for the order?
For the payment,we can accept T/T,western union,Money Gram
We will send you the payment details after you confirm your order.
for western union,you can learn it by www.westernunion.com
for Money Gram,you can learn it by www.moneygram.com
2. Q: Is it safe to use Western Union?
A: Yes. We guarantee that every transaction you make western union payment will be 100% safe. If check your payment correct, We will send a confirmation email within 8 hours after we receive your payment,and then we will arrange to ship your order as soon as possible. We will ship the package to the shipping address(custtomer). We use the following carriers: EMS,TNT,UPS,DHL.We will send you the tracking number atfer we have shipped the goods.The package will be delivered within 1days, the shipping time is 3-5 days depending on location.We would appreciate if you give feedback atfer you have received the package.
3.Q:how to ship my item ?shipping time?
1:usually we send packages via ems.we also can send by dhl,ups,fedex,tnt,hongkong parcel. China Post
2.EMS Shipping time and cost:5-7 business days,the fastest way and low shipping cost(it depend on country)
DHL&UPS&Fedex shipping time 3-5 business days.the faster way and high shipping cost(if you order more than 21kg weight of products,then it is lowest shipping cost)
Hongkong Pracel/China Post Pracel:10 to 15 business days,Slower way and lowest shipping cost
4.Is it free shipping ?
NO,All the price in our website is not including the shipping cost,the shipping cost depend on the products weighth and the quantities you order,and different countries have different shipping,and also depend on the shipping way you choose.
5.I want to get the free shipping price,what do I want to do ?
Contact us and tell us which item are you interested in,then we add the shipping cost to the products price depend on the quantities,then give you a free shipping price.For the small weighth products,memory card,USB flash drive,we can offer the free shipping over 200pcs.
6.What's the MOQ?
Usually our MOQ is 10pcs,some products have higher MOQ,some products have lower MOQ
7.Can I get samples ?
Yes,we can accept sample order.
8.Is sample free ?
No,we don't supply free sample,you need to pay for the sample and shipping cost
9.What's the warranty?
Usually we have 1 year quality warranty.Upon receipt of our products, if you are not 100% satisfied with the quality or concerned, you can return within 3 days after receiving our products , but only if products keep intact and original, buyer should be responsible to assume, otherwise, we have rights to refuse to refund.If you have any quality problem,we can replace or repair for free.you pay for your side shipping cost to us,we pay for our side shipping back to you .
10.How to contact us ?
You can send an inquire to us or email directly.
You can also use Online Live Help.If we are not online,you can just send your questions to our email,we will reply it in the first time.